Yoneti Support

At Yoneti, your experience matters. Whether you’re booking a service, managing your business, or exploring our features for the first time, we’re committed to making everything smooth, clear, and stress-free.

If you ever need assistance, guidance, or have questions, the Yoneti Support Team is ready to help.

Email Support

Have a question, concern, or business inquiry?
You can reach us directly at:

support@yoneti.com

info@yoneti.com

This inbox is monitored daily by our support specialists. We respond to all messages in the order they are received.

When to Email Us:

• General inquiries about Yoneti
• Feedback or suggestions
• Account or profile issues
• Category or service listing questions
• Partnership or collaboration requests
• Payment or booking-related concerns

Expected Response Time: 24 to 48 hours, depending on volume.

Contact Form Support

Prefer something quick and structured?
Our in-app and website contact forms route your message directly to the right team.

Recommended info to include:

• Your full name
• Your email address
• Are you a User or Professional?
• Detailed description of your question or issue
• Screenshots (if helpful)
• Booking ID or Transaction ID (if applicable)

Benefits of using the form:

• Automatically goes to the correct support team
• Faster and more accurate help
• Perfect for bugs, technical issues, or feature requests
• Lets you track your support thread

We strongly encourage using the contact form whenever possible. It helps us solve your issue faster!

How We Support You

For Users (Clients):

• Booking issues or questions
• Rescheduling or swap assistance
• Payment or transaction inquiries
• Account login or verification
• Reviewing professionals or services
• Understanding features (timers, favorites, etc.)

For Professionals (Merchants):

• Onboarding and account setup
• Adding or editing services
• Availability and calendar management
• Payment payout questions
• Service package creation
• Portfolio uploads
• Business dashboard support

Technical Support:

• App crashes or errors
• Bug reporting
• Device or OS compatibility issues

Support Availability & Response Times

Standard Response: 24 to 48 hours

Priority Cases (payments, failed transactions, calendar conflicts, booking errors) are handled faster.

If your issue is urgent, write “URGENT” in the subject line or select priority in the contact form.

Escalation Process

We escalate when needed so you’re always in good hands:

1. First-Level Support – General questions & troubleshooting
2. Technical Team – App, login, or feature issues
3. Payments & Billing – Stripe, payout, or transaction concerns
4. Operations Team – Verification, policy, or category approvals

We’ll keep you updated every step of the way.

Feedback & Suggestions

Yoneti grows because of you.
Have ideas for new features, improvements, or categories? We’d love to hear them!

Send feedback via contact form, email, or directly in the app.

Our Promise to You

No matter the question, big or small, technical or simple, we’re here to help.
Our goal is to make your Yoneti experience fast, easy, and reliable, just the way it should be.

Thank you for choosing Yoneti.
Your Journey, Your Time.