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Yoneti FAQs

For Users (Clients)

  • How do I book? Search → Choose service → Pick time → Confirm → Pay ($1 booking fee).
  • Can I cancel/reschedule? Yes, anytime before the appointment begins.
  • Swap Feature: Swap your appointment with another user instantly.
  • Payments: Full payment is held by Yoneti → released after service completion.
  • Refunds: Based on provider policy; no-show = 30% goes to provider.
  • Favorites: Bookmark your favorite providers.
  • Reviews: Rate & review after service.
  • Payment Safety: Secured by Stripe.
  • Provider canceled? You receive refund or credit.
  • Chat: Secure in-app messaging.
  • Issues? Contact info@yoneti.com.
  • Availability: Expanding city-by-city.

Help & Support

  • Login issues → Reset password.
  • Payment issues → Check bank → Contact Yoneti.
  • Booking missing → Check network → Contact support.
  • Urgent help: support@yoneti.com

For Professionals

  • List services: Add services → Set duration, price, details.
  • Payouts: Yoneti Wallet → Auto/manual transfers to bank.
  • Extend time: Add +10 or +30 min instantly.
  • Client swap: Schedule updates automatically.
  • No subscription: Only transaction fee.
  • Promotions: Portfolio, reviews, Top Performers.
  • Deals/Packages: Bundle services with discounts.
  • Coupons: Create discount codes with limits.
  • Deals + coupons: Cannot be used together.

Help & Support

  • Locked account → Reset password or verify identity.
  • Payout delay → Usually 1–3 days → contact support.
  • Disputes → Provide before/after photos + chat history.
  • Listing hidden → Check correct category + approval.
  • Need clients? → Use deals, coupons, portfolio.

Professional Support: support@yoneti.com

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Yoneti Features & FAQs

For Users (Clients)

  • How do I book a service? Search → Select → Confirm → Pay ($1 booking fee + remaining service fee to provider).
  • Can I cancel or reschedule? Yes — cancel anytime or request a reschedule.
  • Swap Feature: Swap appointments with another user without cancelling.
  • How do payments work? Full payment is held securely → released after appointment.
  • Refunds: Based on provider policy. No-call/no-shows pay 30% to provider.
  • Favorites: Bookmark providers for easy rebooking.
  • Reviews: Leave ratings after services.
  • Security: All payments handled via Stripe.
  • Provider canceled? You will be refunded/credited.
  • Chat: Message providers securely in-app.
  • Issues? Contact info@yoneti.com with booking ID.
  • Availability: Yoneti is expanding weekly.

Help & Support

  • Login issues → Reset password.
  • Payment issues → Check bank → contact support.
  • Booking not showing → Check network → contact support.
  • Urgent support: support@yoneti.com

For Service Providers

  • List services: Add services → Set duration, price, description.
  • Payouts: Yoneti Wallet → Automatic or manual bank withdrawals.
  • Extend Time: Add +10 or +30 mins instantly.
  • Client swaps: Auto-updates schedule.
  • No subscription fees. Only transaction charges.
  • Promotions: Reviews, portfolio, Top Performers, social sharing.
  • Deals/Packages: Bundle services at discounts.
  • Create Deals: My Services → Add Deal.
  • Edit/Disable Deals: Anytime.
  • Coupons: Create promo codes in Dashboard.
  • Limits: Restrict usage count or per-client.
  • Coupons + Deals: Cannot combine.

Support

  • Account access issues → Reset or verify identity.
  • Payout delays → Usually 1–3 days → contact support.
  • Disputes → Provide photo documentation + chat logs.
  • Listing not showing → Correct category + approved profile.
  • Need more clients? → Use deals, coupons, portfolio, reviews.

Provider Support: support@yoneti.com

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